The Care Quality Commission has rated The Moorings in Poole, Dorset as Outstanding following an inspection in July 2019.
Inspectors rated the service as Outstanding for being effective, caring and responsive to people’s needs and Good for being safe and well-led.
The Moorings is a residential care home providing personal care to five people at the time of the inspection. The service can support up to six people.
A full report of the inspection has been published here: www.cqc.org.uk/location/1-340716241
Amanda Stride, Head of Inspection for Adult Social Care (South West), said:
“The Moorings provided holistic person-centred care. The service used innovative communication methods to make sure people with learning disabilities or autism were able to be involved in their care and take part in activities.
“Both staff and management were passionate about their jobs. Staff took the time to build strong relationships with people. Staff were also supported to undertake continuous training and development to provide people with the best possible care. I would like to congratulate everyone on delivering consistent high-quality care, and for attaining the rating of Outstanding."
The report highlights several areas of outstanding practice, including:
There was a holistic approach to assessing, planning and delivering care and support. Care plans were personalised and unique to each person. For example, one person who had a history of complex rituals, had a care plan that included lots of photographs and maps of the places they liked to visit. This reassured the person when any staff member took them to these places and helped manage their anxiety. This helped the person trust all the staff who cared for him.
People had control, choice and independence over their lives and were supported to live as full a life as possible. Care plans were person-centred, inclusive and included individuals’ preferences and wishes. People were given the opportunity to be involved in the day to day planning of their care. Staff used varied communication methods to help people understand and be part of their care planning. For example, one person put together their daily plan by writing it on a board and using photographs.
Each person had a ‘communication passport’ in place. This provides practical and person-centred approach to passing on key information about people with complex communication difficulties. This demonstrated that staff were able to support people with complex needs and use different ways of communicating.
Staff were supported by management to get the right training, skills and knowledge to provide people with the best possible care. Each staff member was allocated a mentor and a buddy. This meant new agency and staff adopted the culture and worked to the existing staff.
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