The Care Quality Commission (CQC) has rated the care provided by Bradford on Avon & Melksham Health Partnership in Bradford on Avon, Wiltshire as Outstanding overall, following an inspection in August 2016.
Inspectors rated Bradford on Avon & Melksham Health Partnership Outstanding for being effective, caring, responsive to people’s needs and well-led and Good for being safe.
A full report of the inspection has been published today.
Professor Steve Field, Chief Inspector of General Practice said:
“I am delighted to highlight the exceptional service at Bradford on Avon & Melksham Health Partnership, people are entitled to services which provide safe, effective, compassionate and high quality care. The GPs and staff at Bradford on Avon & Melksham Health Partnership have demonstrated a real commitment to their patients.
“All of this hard work and dedication pays off in making a real difference for their patients – which is why we have found this practice to be Outstanding. I hope other practices will see this as a model for excellent care.”
Ruth Rankine, Deputy Chief Inspector of General Practice in the South Region, said:
“It is clear Bradford on Avon & Melksham Health Partnership, is providing an excellent service and is a real asset to the people living in this part of Wiltshire.
“The practice had a clear vision, which had a holistic approach to assessing, planning and delivering excellent care to their patients.
“There was a strong desire to learn and innovate at the practice. The practice pro-actively sought opportunities to deliver care within the local community with the aim of empowering people and improving patient care and this was underpinned by their clear vision and strategy for the practice.
“This is a great example of what outstanding care looks like.”
The report highlights a number of areas of outstanding practice, including:
- Innovative and proactive approaches to care were used to support people. Such initiatives included, The Leg Club, a pioneering service that delivered research based wound management in a friendly social environment, a Memory Café, a balance and falls class, and a social hub had been set up in the local community.
- Opportunities to improve patient outcomes were used where possible. The flu clinic checked patients over 65 for an irregular pulse and identified 24 new patients with an increased risk of stroke that needed advice and/or medication.
- The practice offered a seven day nurse and educational support for local nursing and care homes, and access to wound care at the weekends in the local community.
- The Transforming Care for Older People Team work programme improved information technology, communication and discharge planning and reduced hospital admissions. Urgent home visits enabled a quick service to those who may be at risk of an admission, and the care coordinator visited patients in hospital to facilitate their discharge and make sure correct care was in place.
- The practice had three dementia champions and 80% of their staff are now dementia friends. The surgery was working with Dementia Alliances and other boards to create a dementia friendly town.
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The practice pro-actively sought opportunities to deliver care within the local community with the aim of empowering people and improving patient care.
Ruth Rankine, Deputy Chief Inspector of General Practice, south region