The Ashley Manor Nursing Home has failed to protect people’s safety and welfare says regulator

17 June 2011

The Ashley Manor Nursing Home, 17–19 Cambridge Road, Waterloo, Liverpool is not meeting five essential standards.

A Care Quality Commission inspection on the 28th March 2011 found that the home, operated by ACG Management Ltd was not meeting five of the 16 essential safety requirements.

Providers of care services have a legal responsibility to make sure they are meeting all the essential standards of quality and safety.

The CQC report highlights the regulator’s concerns with five areas the inspector looked at.

• People should get safe and appropriate care that meets their needs and supports their rights
  We considered that the risks of people receiving safe and appropriate care and treatment was increased due to poor standards of assessment, planning and delivery of care.
• People should be cared for in a clean environment and protected from the risk of infection
  We found that a number of areas across the home fell below the standards we would expect to be in place to maintain a clean and appropriate environment for people who use this service. We found that the home does not have a detailed cleaning schedule/plan to ensure all areas and key items which require cleaning are identified and listed.
• There should be enough members of staff to keep people safe and meet their health and welfare needs
  We do not consider that people who use this service benefit from sufficient staff to meet their needs and we believe that care given to people was compromised as a consequence of this. The Registered Manager confirmed that she has not carried out a needs analysis and risk assessment as the basis for deciding sufficient staffing levels. There was no system in place for ensuring that staff levels were monitored and reviewed to ensure safe levels.
• Staff should be properly trained and supervised, and have the chance to develop and improve their skills
  Overall we found that the provider was meeting some areas but not the entire standard. We consider there is insufficient evidence to show staff are properly supported to provide care and treatment to people who use the service. There was evidence that staff were properly trained but satisfactory supervision and appraisals arrangements were not in place.
• The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care
  In respect of monitoring the quality of care that people who use the service receive, we considered that this standard was not met. We identified that there were no robust arrangements in place to make sure people are not harmed as a result of unsafe care, treatment and support. We saw limited information in relation to reporting on quality, risk and improvement plans and we were not assured that the results of this were adequately acted upon.

Sue McMillan, Regional Director for CQC in the North West says, “The care at Ashley Manor Nursing Care Home is not good enough. The law says these are the standards that everyone should be able to expect when they receive care. Providers have a duty to ensure they are compliant – or face the consequences

“It is clear standards require significant further improvement so we will continue to monitor this service very closely to ensure these improvements are made and sustained.”

Ends

For media enquires, please contact David Fryer on 07901 514220, CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors