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Inspection report

Date of Inspection: 28 September 2012
Date of Publication: 27 October 2012
Inspection Report published 27 October 2012 PDF

Overview

Inspection carried out on 28 September 2012

During a routine inspection

When we visited the Roebuck Nursing Home on 28 September we found that the service respected people's individuality and involved them in the community of the home. One person said, "It's just like my home here" whilst another told us, "We are a big happy family."

We found that people's care was planned and delivered in accordance with their needs. One visitor told us, �Nursing and care is very good � they provide me with information about anything that happens and keep me up to date.�

People felt safe at this home. One person said, "Oh yes I feel very safe." One visitor told us that they had never worried about safety of their relative because the staff were very professional.

We saw that people were cared for a by a staff team that had received proper training for their role and that were supported by an effective supervision and appraisal regime.

The provider had an effective approach to monitoring the quality of the service they deliver and people who live there and their relatives contributed to this. One visitor we spoke with said, �My relative takes part in resident's meetings. In my experience they do want feedback and they do listen�.