You need to register as a manager if you are in charge of the day-to-day running of regulated activities at a location.
When applying to be a registered manager you need to demonstrate that you will comply with the relevant regulations. You also need to demonstrate you are fit be registered as a registered manager.
More than one person can be appointed to manage a regulated activity at the same location – for example, where there is a job share arrangement.
Role of a registered manager
Registered managers make sure that people who use services have their needs met. Registered managers and providers share legal responsibility to meet the requirements of regulations .
We will often use the registered manager as the key contact for a service.
Who needs to register as a manager
You must register as manager with us if you are managing regulated activities for either an:
- organisation or partnership
- individual provider who is not responsible for the day-to-day running of the regulated activity
Before you apply
To register, you will need:
- a copy of your professional training qualifications
- a DBS (Disclosure and Barring Service) certificate issued in the past 12 months
- a list of your qualifications and training
- contact details for your GP and last employer
You could be fined up to £2,500 if you provide false or misleading information.
How to apply
Important
From 18 November 2024, you cannot use the provider portal to register with us
This is because of development work to improve the service.
If you're submitting your application after 18 November, you must use the Word form and email it to us.
If you’ve already started an application on our provider portal, you must submit it before 4 November or your application will not be processed.
Apply by form and email
The form you need to complete depends on your situation.
If your employer is:
- registering as a new provider, and employing you as a registered manager.
- an existing provider that's continuing to run an existing service, and employing you as a registered manager for that service
- an existing provider that's starting to run a new service, and employing you to manage this new service.
You must apply using our new registered manager application form.
If your employer is:
- a new provider that is taking over a location you manage, and continuing to employ you as a registered manager in your existing role.
You must apply using our continue under a new provider: manager application form.
If you need help to complete your application contact our general enquiries team.
Apply online
You can only apply using our provider portal if you receive an email invitation from us.
You will receive this invitation because your employer has started their provider registration application online and has told us your contact details.
Remember, your provider and related registered manager applications are assessed together. This means you’ll need to submit all related applications before 18 November 2024. If any are late, you'll need to reapply using the Word form for all applications.
If you need technical help to complete your application on the provider portal, email providerportalqueries@cqc.org.uk.
How long does it take
We assess all applications in the order we receive them.
Once we receive your application, we will:
- review the application and ask for more information if needed
- contact you to arrange an interview date
- let you know our decision on your application by email
Our registration assessment process is rigorous and can take some time. You cannot manage regulated activities until we have confirmed that you are registered. This can take a few months. We will let you know the outcome of our decision by email.