Person-centred care: code snippet for healthcare assessment framework

R1. How do people receive personalised care that is responsive to their needs?

R1.1 Do the services provided reflect the needs of the population served and do they ensure flexibility, choice and continuity of care?

R1.2 Where people's needs and choices are not being met, is this identified and used to inform how services are improved and developed?

R1.3 Are the facilities and premises appropriate for the services that are delivered?

R1.4 How does the service identify and meet the information and communication needs of people with a disability or sensory loss? How does it record, highlight and share this information with others when required, and gain people's consent to do so?