Nutrition and hydration: good

E3. How are people supported to eat and drink enough to maintain a balanced diet?

Characteristics of services we would rate as good in this area

People can exercise genuine choice and have access to sufficient food and drink throughout the day. Meal times are set to suit people's individual needs, are not rushed and are supported by enough members of staff to provide personal support.

The dining environment is pleasant and food is well-presented. Staff are aware of safe temperatures for food to be served.

The service takes cultural, ethical and religious needs into account when planning meals and drinks, and encourages people to make healthy food choices with a range of health options available.

People feel actively involved in this aspect of the service and are enabled to give regular feedback.

The service protects people, especially those with complex needs, from the risk of poor nutrition, dehydration, swallowing problems and other medical conditions that affect their health. Regular monitoring and review is carried out with people using the service and relevant professionals to ensure people's needs continue to be met.