Workforce wellbeing and enablement

Quality statement

We expect providers, commissioners and system leaders live up to this statement:

We care about and promote the wellbeing of our staff, and we support and enable them to always deliver person centred care.

People receive safe, effective and person-centred care as the provider recognises and meets the wellbeing needs of staff. These include the necessary resource and facilities for safe working, such as regular breaks and rest areas.
People benefit from staff who have regular opportunities to provide feedback, raise concerns and suggest ways to improve the service or staff experiences. If necessary, leaders provide a timely and considered response.
People’s experience of a service is driven by a culture that normalises good wellbeing through inclusivity, active listening, and open conversations. This enables staff to do their job well and to be well.
Staff are supported if they are struggling at work. This has a positive impact on the care they deliver to people.
Staff have easy access to personalised support that recognises the diversity of a workforce with proactive and reactive measures.
People are supported by staff who feel valued by their leaders and their colleagues. They have a sense of belonging and the ability to contribute to decision making.

I statements reflect what people have said matters to them.

I have care and support that enables me to live as I want to, seeing me as a unique person with skills, strengths and personal goals.
I am in control of planning my care and support. If I need help with this, people who know and care about me are involved.