We expect providers, commissioners and system leaders live up to this statement:

We always treat people with kindness, empathy and compassion and we respect their privacy and dignity. We treat colleagues from other organisations with kindness and respect.

What this quality statement means

• People feel they are treated with kindness, compassion and dignity in their day-to-day care and support.
• People feel that staff listen to them and communicate with them appropriately, in a way they can understand.
• People feel that staff know and understand them, including their preferences, wishes, personal histories, backgrounds and potential.
• People believe that staff will respond to their needs quickly and efficiently, especially if they are in pain, discomfort, or distress.
• People’s privacy and dignity is respected and upheld at all times.
• People are assured that information about them is treated confidentially and they know that staff respect their privacy.
• There is a culture of kindness and respect between colleagues from other organisations.
• Young adults feel they have control over their own privacy and the amount of parental involvement in managing their care and support.

I statements

I statements reflect what people have said matters to them.

• I am treated with respect and dignity.

Subtopics this quality statement covers

• Respect and dignity
• Privacy and confidentiality
• Emotional wellbeing
• Caring and compassion