Information for Specialist Advisors

Contact details for Specialist Advisors (SpAs) and Bank Inspectors (BIs)

Materials listed under 'information and guidance' support you in your role.

We aim to provide you with feedback following each inspection and we encourage you to seek this from the inspection team to support your development within the SpA role. We also encourage you to submit feedback to us. Your comments are vital to help monitor and improve our inspection programme. Please complete the SpA inspection review form.

Key contacts for queries

General

• queries about your work for CQC (apart from specific contacts listed below)
• updates to your personal details, skills and experience, professional registration
• questions about your employment and contractual agreement
• if you are newly-recruited and not yet HR compliant

Email: HRQueries@cqc.org.uk

Telephone: 0191 249 4366

Cygnum

Email: Cygnum@cqc.org.uk

Inspection scheduling

Email: FWOscheduling@cqc.org.uk

Telephone: 0191 249 4389

Claim forms and payments

• casual workers  
  Email: SPApayments@cqc.org.uk
• secondees  
  Email: SPAsecondedclaims@cqc.org.uk

Travel and accommodation

• Travel and Accommodation team: for all queries 8.30am to 5.30pm, Monday to Friday,  
  Email: TravelandAccommodation@cqc.org.uk  
  Telephone: 0191 249 4369
• Outside these hours, contact CTM for Hotels, Rail, Flights and Ferries on 01274 726424