The Care Quality Commission
  • Doctor
  • GP practice

The Sides Medical Practice

Overall: Good read more about inspection ratings

The Sides Medical Centre, Moorside Road, Swinton, Manchester, Greater Manchester, M27 0EW (0161) 794 1604

Provided and run by:
The Sides Medical Practice

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Sides Medical Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Sides Medical Practice, you can give feedback on this service.

10 September 2019

During an annual regulatory review

We reviewed the information available to us about The Sides Medical Practice on 10 September 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

16 August 2017

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Sides Medical Practice on 18 August 2016. The overall rating for the practice was good, with one area, safe rated as requires improvement. The full comprehensive report on the August 2016 inspection can be found by selecting the ‘all reports’ link for The Sides Medical Practice on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 16 August 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 18 August 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

The practice is now rated as good for being ‘safe’. Overall the practice remains rated as Good.

Our key findings were as follows:

  • A system was in place to record significant events and learning was shared with staff during clinical and team meetings.
  • Recruitment records relating to people employed now includes information relevant to their employment such as photo identification and DBS checks. The practice had also updated their recruitment policy and procedure to reflect current guidance. The practice manager had been identified as lead for human resources.
  • Staff had access to regular team meetings. For example non clinical staff met bi-monthly and these meetings were minuted.
  • Information on how to access medical emergency equipment and drugs was now clearly displayed including information in the waiting area and main office.
  • Nursing staff and non clinical staff had access to support and supervision including competencies checked and regular reviews taking place especially during the first year of employment or following changes to roles and responsibilities.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

18 August 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Sides Medical Centre on 18 August 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety but there was not an effective system in place for reporting and recording significant events.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Some patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.
  • The practice had a number of policies and procedures to govern activity, but some were overdue a review.

The areas where the provider must make improvement are:

  • Ensure all staff are aware of what constitutes as a significant event and that it is recorded using the practice significant event system.
  • Ensure recruitment records relating to people employed include information relevant to their employment.

The areas where the provider should make improvement are:

  • Identify a staff member to be responsible for ownership of recruitment information.
  • Introduce regular team meetings for non-clinical staff.
  • Ensure all staff are aware of how to access medical emergency equipment and drugs.
  • Ensure all staff are working within their skill set and are encouraged to seek support when being asked to do something that they are not yet prepared for.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice