A care service in Banstead has been rated outstanding following an inspection by the Care Quality Commission (CQC) in September.
CQC inspected Caprani Care Support Services in Banstead, Surrey and found a service where people benefitted from outstanding care.
Caprani Care Support Services provides personal care to people with a learning disability and autistic people living independently in two supported living houses in the local community. At the time of the inspection eight people were receiving support.
Following the inspection, the service was rated outstanding overall and for being caring, responsive and well-led. It was rated good for being safe and effective. This was CQC’s first inspection of the service.
Debbie Ivanova, CQC director for people with a learning disability and autistic people, said:
“When we inspected Caprani Care Support Services, we were extremely impressed by the level of support people received and found a service which provided outstanding care to people in their own homes.
“There was a strong and visible person-centred culture and staff cared for people in a way that exceeded expectations. People, relatives and health and social care professionals praised the approach of staff and commented on the positive impact they had made on people’s lives.
“We saw staff going the extra mile to support people in a compassionate way with great understanding of their individual life situations. For example, one person had never before been able to attend important family events due to their needs and the type of care they required. That is until they moved into their own home and started receiving support from Caprani Care Support Services. Staff supported this person to understand and deal with their emotions, including a family bereavement and attended the funeral with them.
“The service offered sensitive and thoughtful care and staff were extremely kind and caring. Staff anticipated people’s needs and recognised distress and discomfort at the earliest stage.
“Relatives praised the approach of staff for the care provided to their family members. Staff had helped people to regain their confidence and independence which had improved their relationships with their loved ones.
“The whole team deserve to be congratulated for all their hard work and commitment.”
CQC inspectors found:
- People were supported in a way which enabled them to live their lives as independently as possible in their own homes in their local community
- Inspectors saw staff approached individual people in different ways which helped them to express themselves and engage in a conversation
- Staff showed an exceptionally person-centred approach to ensuring people were supported to live quality lives despite the restrictions and changes caused by the COVID-19 pandemic
- People were supported to continue to enjoy doing what they liked, to learn and maintain relationships which were important to them
- People were supported to understand global issues such as climate change and the need for sustainability and were encouraged take a valued and positive part in improving their local communities
- The managers also analysed CQC's feedback around similar services' practices from inspection reports and implemented actions to learn and improve from that
- The management team worked closely with local social care teams, specialist care and healthcare partners, as well as people's families and local community organisations
- Staff supported people to access local groups, social organisations, and employment opportunities
- Staff discussed with people their gender identity, relationships, sexuality and safety. People expressed their views and feelings freely as staff created a caring and inclusive atmosphere and approached the sensitive topics with openness and tolerance. One of the managers said they strived to 'be open and honest about protected characteristics' with people
- Staff supported people to maintain their family and romantic relationships during the pandemic. For example, people had access to technology to keep in contact with their families.