The Care Quality Commission (CQC) has welcomed better care being provided at Schoen Clinic York, after its rating improved from inadequate to good following an inspection in November.
Schoen Clinic York is a specialist eating disorder hospital for up to 15 male and female adults with eating disorders. The registered provider is Newbridge Care Systems Limited.
Following CQC’s previous inspection in January, the service was rated inadequate and placed in special measures due to several concerns.
At this latest inspection, improvements were found across all areas and the hospital is now rated as good overall, as well as good for being safe, caring, responsive, effective and well-led.
Sarah Dronsfield, CQC head of hospital inspection said:
“We welcome the significant improvement the service has made across all areas and staff have obviously worked hard to achieve this outcome.
“Leaders have addressed the issues we previously highlighted and we found it was providing a much better service for people.
“For example, staff helped people live healthier lives by supporting them to take part in programmes or giving advice. The occupational therapy team prescribed an eight-week programme on meaningful life skills which patients gave positive feedback on.
“People told us staff were kind and respectful and that they had the opportunity to be involved in the service and their care planning. They were also pleased they could give regular feedback and felt listened to by managers.
“Schoen Clinic York has made good progress in improving the standards of care for people. We continue to monitor the service, and it now needs to ensure these improvements are embedded and sustained.”
The latest inspection found that:
- Staff developed holistic, recovery-oriented care plans informed by a comprehensive assessment
- The ward teams included or had access to the full range of specialists required to meet the needs of people on the wards
- Staff treated people with compassion and kindness, respected their privacy and dignity and understood their individual needs
- The service managed beds well so that a bed was always available locally to a person who would benefit from admission and patients were discharged promptly once their condition warranted this
- The service was well-led and good governance processes ensured that ward procedures ran smoothly
- The ward staff worked well together as a multidisciplinary team and with those outside the ward who would have a role in providing aftercare
- The ward environments were safe and clean.