The Care Quality Commission (CQC) has rated CGL Inspire East Lancashire in Accrington as outstanding overall, following an inspection in September and October.
CGL Inspire East Lancashire, run by Change, Grow, Live, is a substance misuse provider that delivers substance misuse services to people across the country.
Following the inspection, the service is rated outstanding overall. It is also rated outstanding for being effective, caring and responsive to people’s needs. It is rated good for being safe and well-led.
Karen Knapton, CQCs head of inspection, said:
“When we inspected CGL Inspire East Lancashire, we found an outstanding service which was exceptionally responsive to people’s needs. It was led by a passionate and committed team, who were well-trained and happy in their roles.
“People who used the service told us it gave them hope. It had saved their lives and helped them understand the impact of their addictions on their health, relationships, families and community.
“The inspector said it was an absolute pleasure to inspect CGL Inspire East Lancashire and the whole team thoroughly deserve the overall outstanding rating. I would encourage other providers to read the inspection report and learn from the personalised quality of care and treatment being delivered.”
Inspectors found the following during this inspection:
- Staff treated people with compassion, kindness and respect. They understood totally the individual needs of people receiving care and treatment
- The service considered the needs of different groups of people using its service and sought to address gaps where people’s needs were not being met
- Staff worked extremely well together as a multidisciplinary team and with relevant services outside the organisation to the benefit of people receiving care
- The service was easy to access, staff made reasonable adjustments to enable clients to access the service in a way that met their needs and preferences. Staff planned and managed discharge well and had alternative pathways for people whose needs it could not meet.