‘Tell us about your care’ pilot projects begin

We have begun pilot projects with the Relatives and Residents Association (R&RA) and the Patients Association (PA).

The aim of these pilots – known as ‘Tell us about your care’ - is to assess how feedback received from people who use services, their families and carers, via these organisations can inform our regulatory work. We will also report back to the organisations on action we have taken as a result of people’s feedback.

We have provided training to R&RA and PA staff to support them to recognise concerns raised by callers to their helplines which relate to the national standards we regulate against.

Learning from the pilots, which will run for six months, will be used to help us continue to improve the way we gather and use information from people who use services, their families and carers about their experiences of care.