A Wiltshire care home has been rated Outstanding by the Care Quality Commission following a recent inspection.
Orchid House in Whitworth Road, Swindon, Wiltshire was rated Outstanding for being caring responsive to people’s needs and well-led and Good for being safe and effective. The overall rating was Outstanding.
Orchid House is a residential home that provides accommodation and personal care for up to six adults and specialises in meeting the needs of people living with autism.
Rebecca Bauers, Head of Inspection, Adult Social Care, said;
“To receive an Outstanding rating overall is a commendable achievement and the staff and management of Orchid House should be proud of the high quality care they are providing. The commitment of staff in treating residents with dignity and respect, whilst also ensuring that their individual, specialised needs are met was evident throughout the inspection”.
Some of the key findings from the inspection included:
- Staff were given time to get to know each person really well, which enhanced their ability to keep each person safe. They demonstrated that they knew how to keep people as safe as possible, but without overly restricting what each young person wanted to achieve.
- People received an outstanding responsive service as each individual was supported in a consistently personalised and fully responsive manner. This resulted in people receiving excellent care with detailed guidance for staff to ensure every opportunity was used to gain ongoing knowledge in order to understand people better.
- The service worked in partnership with other organisations to ensure staff received the necessary specialist training. Bespoke, inclusive and accessible methods of non-verbal communication were developed for each resident to build an individual picture of how they communicated their needs including whether they wanted to go out or felt unwell or in pain.
- The vision and values of the provider have been integrated into the operational culture and the staff are committed to ensuring people are at the heart of the service. Orchid House has recognised the on-going importance of ensuring these practices and values are understood, implemented and communicated to people on a continuous basis.
The full inspection report can be found on our website.
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For further information please contact CQC Regional Engagement Officer Lara Orija on 07789 875 306.
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To receive an Outstanding rating overall is a commendable achievement
Rebecca Bauers, Head of Inspection - Adult Social Care