West Yorkshire nursing home ordered to make improvements or face further action

The Care Quality Commission (CQC) has told Mrs G H Copley that she must make urgent improvements at Lands House, Brighouse, in order to ensure the safety and wellbeing of the people living there.

During unannounced inspections in July this year, inspectors found that the service was failing to provide care which was safe, effective, caring, responsive to people’s needs or well led.

Under CQC’s programme of inspections, all adult social care services are being given a rating to help people choose care. Overall, Lands House has been rated as Inadequate and placed into special measures.

A full report from the inspection has been published on the CQC website: www.cqc.org.uk/location/1-129415120. 

The report highlights a number of areas of concern, including:

• There was insufficient staff to make sure the needs of people living at the home could be met in a timely manner.
• Although inspectors saw some improvements, people were exposed to the risks associated with the unsafe administration and management of medicines.
• Risk assessments were not robust which meant that people were not adequately protected and people’s care plans were not being updated with new information to ensure staff were fully aware of developing concerns or people’s changing care needs.
• People were at risk of being deprived of their liberty because legal requirements and best practice guidelines were not always followed.
• Inspectors were concerned that the service had not improved sufficiently to support people that had lost weight or had specific nutritional needs.
• People’s needs were not fully assessed. The pre-assessment process was not sufficiently robust to ensure all people’s care needs were identified.
• Care was not always delivered in line with healthcare professionals’ assessments and recommendations.
• The provider did not have an effective system in place to regularly assess and monitor the quality of service that people received.

Debbie Westhead, CQC’s Deputy Chief Inspector of Adult Social Care in the North, said:

“Whilst we received some good comments about care people received and saw some improvements had been made since our previous inspection in February, we also observed incidents that were not caring and not all improvements to the service had been sustained.

“Since the inspection we have been working closely with the local authority to ensure that people being provided support are not at risk. We have placed this service in special measures and made it clear where action must be taken to address the concerns identified.

“We will re-inspect the service within six months to check whether sufficient improvements have been made. If we find that the service being provided remains inadequate, we will consider taking further steps to cancel its registration with CQC."

Ends

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