A residential care home in Surbiton in the London borough of Kingston upon Thames has been rated Outstanding by the Care Quality Commission.
London Care Partnership limited – 89 Ewell Road, was rated Outstanding for being caring, responsive and well-led. It was rated Good for being safe and effective, following an inspection in February 2019. At CQC’s last inspection the service was rated as Good overall.
The home was providing accommodation, care and support for nine young men with a learning disability and/or autism at the time of the inspection.
People were exceptionally well supported by staff to ensure that their diverse needs and requirements were respected and honoured. People were fully empowered to make life choices and decisions about the care they received. One person said: “I’m just regularly happy. Talking helps me, I talk to staff.”
One person had been supported to ensure their dignity was respected in understanding their interpersonal relationships. This had resulted in them participating in a relationship and sex education programme, to help the person understand now to better manage relationships.
People were fully enabled to make choices about their activities. One relatives said: “He (family member) wanted to cut his hair and they helped him with that.”
The home supported people to attend a specialised cinema experience once a month at Shepperton Studios. One person played football for a local club, with the provider also in the process of setting up rugby coaching for the coming months. A masseuse and aromatherapist attended the home on a weekly basis.
London Care Partnership had a stay up late campaign, where people chose to take part in activities outside the staff’s rostered shift times. Recently one person was supported to attend a family wedding which finished in the early hours of the morning. Another person was taken to see a Sean Paul concert. This was a particularly special event for the person involved, as they expressed their joy to inspectors regarding being driven in a limousine.
The registered manager took a very person-centred approach to ensuring people received quality care. She said: “Everything we’re doing, it’s truly meaningful for each individual. We celebrate the small successes. We’re really passionate about making the little differences. It’s about memory making, some people have been to Disneyland Paris, one person went to Manchester for four days.”
The organisation had achieved accreditation from the National Autistic Society for ensuring and sustaining effective and person-centred practice. The organisation had also achieved a Silver ‘Investors in People’ rating.
Debbie Ivanova, CQC’s Deputy Chief Inspector of Adult Social Care, said: “With three Outstanding ratings in the five categories CQC inspects and two Goods, London Care Partnership limited – 89 Ewell Road, is particularly well run with motivated staff and management that really do care for the people they look after.
“I always like to see improvement and this provider is a fine example of that, last time we inspected it was rated Good overall. People here receive innovative, quality services that help them enjoy life to the full.”
You can read the inspection report in full when it is published on CQC’s website by clicking on www.cqc.org.uk/location/1-840450080
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