The Care Quality Commission has found the quality of care provided by Norwich Road, in Ipswich, to be Outstanding following an inspection in January.
Norwich Road provides personal care and support to people in a supported living setting. There were there were six people who had a learning disability using the service when CQC's inspection took place.
Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full inspection report has been published on our website.
Under CQC's programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Norwich Road is rated Outstanding overall as well as for being caring, responsive and well-led. It is rated as Good for whether the service is safe and effective.
Jemima Burnage, CQC's Head of Inspection for Adult Social Care in the central region said:
"During our inspection of Norwich Road, we found exceptional standards of care. We saw positive and caring interactions between staff and the people supported by the service and found that people were treated with kindness and respect.
"People were able to express their views and staff listened to what they said, respected their views and took action to ensure their decisions were acted on.
"Staff protected people's privacy and dignity and people and their relatives told us they felt safe in the service. People were protected from bullying, harassment, avoidable harm and abuse by staff who knew how to report any incidents they witnessed or suspected.
"People received care that was personalised to them and responsive to their needs. And, although people told inspectors that they rarely needed to complain, we saw that the service listened to people's experiences, concerns and complaints and took immediate action to investigate complaints. Inspectors also saw that the service learned by mistakes and made changes to avoid them happening again.
"All of this meant people received a high standard of care, which is why it has been rated Outstanding."
Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:
"The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service's achievements.
"An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved."
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People were able to express their views and staff listened to what they said, respected their views and took action to ensure their decisions were acted on.
Jemima Burnage, CQC's Head of Inspection for Adult Social Care