The Care Quality Commission (CQC) has told Chester House Care Home, Stockport that they must make improvements to protect the safety and welfare of people living there.
CQC carried out its most recent inspection on 8, 9, 10 and 30 August. Inspectors found that the care being provided by, Mr Mohedeen Assrafally & Mrs Bibi Toridah Assrafally, the provider, was failing to provide care which was safe, effective, caring, responsive or well led.
The report published by CQC can be found on this website.
The visitors CQC spoke with told us that the home was a safe and caring place to live and they thought people were well looked after. However, inspectors found people were at risk of receiving unsafe or inappropriate care. The registered manager did not demonstrate a good understanding of potential risk or the appropriate measures needed to be put into place to minimise risk to people.
Some of the findings from the latest inspection included:
The registered provider, Mr Mohedeen Assrafally & Mrs Bibi Toridah Assrafally, has a duty to notify us of certain incidents and this had not been done. The systems in place to monitor the quality and safety of service provision were not effective and failed to identify the issues and concerns we found during our inspection.
A CQC spokesperson for Adult Social Care in the North, said:
“The care provided at Chester House Care Home was of a poor standard.
Medicines administration records for prescribed creams lacked detailed instructions and were unclear. In addition not all staff had undertaken training or updates as required by the provider which meant people were at risk of receiving unsafe and inappropriate care.
“We saw that individual care files lacked comprehensive, detailed information to make sure care was delivered safely. They were difficult to navigate and cross reference with other care plan information such as individual risk assessments. Information contained in all of the care plans we examined was out of date. Some information held in the care plans extended as far back as 2010 and the registered manager confirmed the information was no longer relevant
“People are entitled to services that deliver consistently good care and with an overall rating of Inadequate, Chester House Care Home, will be placed into special measures by CQC. This regime is designed to make sure there is a timely and coordinated response to inadequate care and we will use it alongside our enforcement policy.
“We have been working with local agencies to ensure that people living at the home are not at undue risk. We will continue to monitor this care home. CQC will consider the appropriate regulatory response to resolve the problems found.”
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For further information, please contact CQC Regional Engagement Manager David Fryer on 07901 514220.
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