18 October 2013
Andrea Sutcliffe, CQC’s Chief Inspector of Adult Social Care said: “I am shocked at the descriptions of the care received by residents at Orchid View in 2010 and 2011. This was completely unacceptable, and I extend my sympathies to the relatives of everyone who received poor care there.
“We need to learn lessons from what happened at Orchid View, which closed in 2011. I will personally oversee a thorough review of our actions in relation to Orchid View to make sure we learn from it and build any findings into our new way of inspecting.
“This week, I outlined my proposals for changing the way we inspect, monitor and regulate care homes to ensure that these services are safe, caring, effective, well-led and responsive to people’s needs.”
Ends
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About the CQC: Snippet for press releases
About the Care Quality Commission
The Care Quality Commission (CQC) is the independent regulator of health and social care in England.
We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.
We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.
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You can read about our checks on standards at Orchid View on its archived profile page.