The Care Quality Commission (CQC) has told Southfield Care Home in Bradford, West Yorkshire that it must make improvements or face further enforcement action.
During an unannounced inspection in October 2014, inspectors found that the home was failing to provide care which was safe, effective, responsive or well led. A full report of this inspection has been published on the CQC website today.
Under CQC’s new programme of inspections, all adult social care services are being given a rating to help people choose care. Overall, Southfield Care Home has been rated as Inadequate.
CQC has issued the provider with a warning notice setting a deadline for improvements in relation to quality assurance.
The report identifies a number of areas in which improvements are required:
- Inspectors found that people living in the home were not kept safe due to poor medicines management.
- There was a lack of staff knowledge on how to identify or respond to the risk of abuse.
- Staff were not always provided with sufficient training and supervision to ensure they could provide safe and effective care.
- Inspectors found the provider had failed to ensure that all parts of the building were maintained in good physical repair, resulting in potential hazards to people as they moved around the building.
- Residents were being put at risk because staff had failed to notify CQC of some safeguarding incidents that had occurred at the home.
- Inspectors found that the provider did not have sufficiently robust processes in place to monitor the quality of service provided, or to identify, assess and manage the risks relating to the health, welfare and safety of people.
- Although there was a complaints procedure in place, records reviewed by inspectors did not always demonstrate that appropriate action had been taken to resolve the issues that had been raised.
Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said:
“We found that the care provided at Southfield Care Home fell a long way short of what we expect services to provide. We have told them they must take action to resolve the issues we identified.
“While we did see some caring interactions between staff and people living in the home, and that in some ways people were well supported, the safety issues we identified needed urgent attention.
“We have made it clear that we will return to the home to check that the necessary improvements have been made. If not - we will take further action to make sure that people living there receive care which is safe, effective, caring and responsive to their needs.”
Ends
For further information please contact CQC Regional Engagement Manager Kirstin Hannaford on 0191 233 3629.
Alternatively, the CQC press office can be contacted on 0207 448 9401 or out of hours on 07789 876508.
We found that the care provided at Southfield Care Home fell a long way short of what we expect services to provide. We have told them they must take action to resolve the issues we identified.
Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North