The Care Quality Commission has yet again found the quality of care provided by No 36, a care home run by L D Care Ltd in Isleworth, Middlesex, to be Outstanding.
Inspectors rated the service at 36 The Grove, Isleworth, in the London borough of Hounslow, Outstanding for being effective, well-led, caring and responsive to people’s needs and Good for being safe.
No 36 is a care home for up to nine adults with a learning disability. Some people also have autism. At the time of the inspection nine people were living at the service.
A full report of the inspection will be published here: www.cqc.org.uk/location/1-1077792941
Alison Murray, Head of Inspection for Adult Social Care in London, said:
“People living at No 36 were continuing to receive exceptional care with services developed and tailored to their needs. At the same time staff promoted independence and engagement with the community and each other.
“Staff spent time building meaningful and valued relationships while treating people with compassion, kindness and respect.
“It was clear throughout the inspection, that the staff took pride in their work and went the extra mile for the people they supported. Not only have they kept to a level of excellence but they have taken our report to heart and tried to explore what else they could do to improve the care they offer their clients. I would like to congratulate the service on attaining an overall rating of Outstanding again.”
The report highlights a number of areas of outstanding practice, including:
The ethos of the home was about being active, participating and not limiting people as long as they were safe. This ethos was reflected in the everyday life at the service.
People received care which enabled them to take control of their lives, develop skills and be happy. Each person's day and how they spent their time was developed around their individual needs and interests. There was clear information for the staff about how to meet their needs. There were no restrictions on trying something new if this was what a person wanted. People were able to make choices about where they spent their time, what they did and what they ate.
People were supported to be valued members of the community. The registered manager told inspectors because of their complex needs, that people were unlikely to become employed or undertake voluntary work. But, other ways were found to support them to feel valued. When some road workers were undertaking work in the street where they lived, the staff supported people to take hot drinks and snacks to the workers. People had also participated in a charity walk, raising money for a local charity. The registered manager explained that it was important for the people who used the service to feel they gave something for others. They also encouraged people to be involved with collecting their peers from college and activities
The staff regularly advocated for people in the community to make sure they were respected and valued by others. During a meal at a buffet restaurant the staff challenged the restaurant staff who tried to restrict people from accessing the buffet. They discretely insisted that people would be treated like all other customers. They made a complaint about the restaurant staff and manager's behaviour after they had finished their meal.
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