The Conifers in Kempshott Lane, Basingstoke has been rated Outstanding for a second time following an inspection in March by the Care Quality Commission.
Inspectors rated the service Outstanding both overall and for being effective, caring, and well led and Good for being responsive to peoples’ needs and safe.
The Conifers is a residential care home that provides personal care for to up to six people living with learning disabilities or autism spectrum disorder.
Deborah Ivanova, Deputy Chief Inspector, Adult Social Care, said;
“It is great to congratulate The Conifers on achieving yet another Outstanding for their care.
“People were receiving exceptional care with services being developed and tailored to their needs and at the same time promoting independence and engagement with the community..
“Staff spent time getting to know people to build meaningful and valued relationships with them. People were treated with compassion and kindness.
“It was clear throughout the inspection, that the staff took pride in their work and went the extra mile for the people they supported. Not only have they kept to a level of excellence but they have taken our report to heart and tried to explore what else they could do to improve the care they offer their clients. I would like to congratulate the service on attaining an overall rating of Outstanding again.”
Some of the key findings from the inspection include:
Staff used a wide variety of communication methods fluently with people and made individualised communication support plans to involve them as much as possible in their care and support and to give them choice and control in their lives.
Staff did not allow any physical or learning disability become a barrier to taking part in activities or being part of the local community.
People's families spoke highly of the quality of care and of the approach of the provider and staff in supporting their loved ones, and held up the service as an example to others.
People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.
The full inspection report can be found at: www.cqc.org.uk/location/1-113078757
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