The Care Quality Commission has yet again found the quality of care provided by Aranlaw House Care Home, in Poole Dorset, to be Outstanding.
Inspectors rated the care home at Branksome Park, Poole, Dorset Outstanding for being safe, effective, caring and responsive to people’s needs and well-led.
Aranlaw House Care Home is a purpose-built home that specialises in the care of older people who are living with dementia.
A full report of the inspection has been published here: www.cqc.org.uk/location/1-136722179
Deborah Ivanova, Deputy Chief Inspector for Adult Social Care in the South, said:
“People living at Aranlaw House Care home were continuing to receive exceptional care. Services were developed and tailored to their needs.
“Staff spent time building meaningful and valued relationships while treating people with compassion, kindness and respect.
“It was clear throughout the inspection, that the staff took pride in their work and went the extra mile for the people they supported. Not only have they kept to a level of excellence but they have taken our report to heart and tried to explore what else they could do to improve the care they offer their clients. I would like to congratulate the service on attaining an overall rating of Outstanding again.
The report highlights a number of areas of outstanding practice, including:
The service recognised that even with safety monitoring and staff training, accidents could still happen. Staff considered how this was best managed. A 'first response' box for staff to use when responding to a fall or other medical emergency had been created. This included a blood pressure monitor, thermometer, blood sugar monitor and relevant documents such as assessment forms.
Staff told inspectors their training was effective and they felt skilled enough to carry out their roles. Staff praised the training they received and said they felt confident, competent and skilled after it. New training in areas including sepsis awareness, oral care, mental health first aid and LGBT+ awareness had been introduced since the last inspection.
People received highly personalised care which considered their rights to equality and acknowledged diversity. A member of staff said, "We realise that every person has their own values and beliefs, and this is supported as much as we possibly can."
The service had also recognised some staff may have dyslexia or other learning related disabilities. The electronic recording system had been set up to allow staff to use tick boxes in some areas. They could also enter records orally via speech recognition rather than typing. This meant staff concerns and stress was reduced and records were accurate.
During the inspection the service was awarded Dementia Care Home of the year award. The registered provider had also recently been nominated as Family Business of the year 2019.
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