The Care Quality Commission (CQC) has told Rossendale Nursing Home, that they must make improvements to protect the safety and welfare of people living there.
Inspectors found that the care being provided by, the provider, M & C Taylforth Properties Ltd, was failing to provide care which was safe, effective, caring, responsive or well led. CQC carried out its most recent inspection in June 2016. The home has been rated inadequate overall and continues to be in special measures
During the inspection CQC identified that recruitment practices still needed to be improved and staff shortfalls needed addressing.
Some of the findings from the latest inspection included:
Inspectors noted that staff morale was very low because of changes which had been made in relation to training and bank holidays, without any consultation with the staff team. It was evident that the Registered Provider and Registered Manager did not work well together and therefore the service was not well-led.
During a tour of the home inspectors observed a number of identifiable risks. These included two windows on upper floors of the home that were not restricted. They also found a lock on a toilet door on the top floor of the home, which was unsafe and many doors within the home slammed shut in a manner that could have caused injury to people who used the service.
Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said:
“The care provided at the Rossendale Nursing Home was not of an acceptable standard. Since their last inspection, the providers have made very little progress and I am concerned that the providers have not learned from previous inspection reports and acted more appropriately.
“Inspectors found the care provided at the home fell short of the standards we expect services to provide. The general condition and state of the building was a major concern. Much of this could be attributed to a lack of general oversight, for example, trolleys that contained bleach and other cleaning materials were left unattended, plus furniture that was in a poor state of repair and therefore dangerous.
“People are entitled to services that deliver consistently good care and we have told the provider, that they must take action as a priority. They need to act quickly and effectively to turn around this service. With an overall rating of 'Inadequate' the service will remain in 'Special measures'.
“We have been working with Lancashire County Council and local Clinical Commissioning Group to ensure that people living at the home are not at undue risk. We will continue to monitor this care home. CQC will consider the appropriate regulatory response to resolve the problems found.”
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For further information please contact CQC Regional Engagement Manager David Fryer 07901 514220 or Kerri James on 07464 92 9966
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