1 April 2011
Bromford Lane Care Centre is not meeting four out of 16 essential standards.
Care Quality Commission (CQC) inspectors who visited Bromford Lane Care Centre in Washwood Health, Birmingham, found that it was failing to meet four out of 16 essential standards of quality and safety.
Providers of care services have a legal responsibility to make sure they are meeting all the essential standards of quality and safety.
The inspectors visited the home in December, having identified concerns about some aspects of the care being provided.
The CQC report, which is published today, highlights four main areas of concern:
Safe and appropriate care
Although everyone in the home had a plan of care, they were not detailed enough to enable residents to receive personalised care. Staff did not have the right skills and experience to respond well to the needs of people with dementia.
Food and drink
People’s individual food and drink needs were not always planned for. Inspectors were concerned that people were not monitored to ensure that they were drinking and eating enough.
Protecting people from abuse
Some staff needed training in the safeguarding of vulnerable adults.
Staff numbers
There were not always sufficient staff working with the right skills and experience on duty to meet the needs of people living in the home.
CQC Regional Director Andrea Gordon said: “The quality and safety of care provided at this home fell below the required standards. We were particularly concerned about food and drink including the fact that people were not monitored to ensure they were eating and drinking enough.
“The home’s owners were made clear about our concerns and our proposals for ensuring the safety of people who use services. We will be visiting again soon to check on improvements.
“We have a range of enforcement powers we can use, including prosecution, closure, or restriction of services.”
Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.
Ends
For media enquires, please contact Nicola Stewart on 0121 600 5344, CQC press office on 0207 448 9401 or out of hours on 07917 232 143.
Notes to editors
About the CQC: Snippet for press releases
About the Care Quality Commission
The Care Quality Commission (CQC) is the independent regulator of health and social care in England.
We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.
We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.
Read the report
Read the reports from our checks on standards at Bromford Lane Care Centre.