Porthgwara Nursing Home is rated Outstanding by the Care Quality Commission

The Care Quality Commission has found the quality of care provided by Porthgwara Nursing Home in Coverack, Helston, Cornwall, to be Outstanding following an inspection in November 2017.

Porthgwara Nursing Home is a ‘care home’ that provides nursing care for a maximum of 20 adults, of all ages, with a range of health care needs and physical disabilities. At the time of the inspection there were 19 people living at the service.

Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care.

A full report of the inspection has been published on our website.

Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Porthgwara Nursing Home was rated Outstanding for being caring, responsive and well-led and Good for being effective and safe.

Deborah Ivanova, CQC’s Deputy Chief Inspector for Adult Social Care in the south region, said:

“I was not only impressed by the level of care and support offered to people at Porthgwara Nursing Home, but also by the measure the provider had taken to place the home into the heart of the local community."

“Previous inspections had already reported how good the service was on a day to day basis. This inspection has only highlighted the exceptional standard of care people received at Porthgwara Nursing Home."

“Staff were committed to providing people with a high standard of care, which is why it has been rated Outstanding.”

Inspectors found the management team demonstrated an open, transparent and reflective leadership style, providing visible direction and a person centred approach to care. They exhibited a passion for providing an holistic, high quality service, which continually developed.

People living in the service were involved in the recruitment process as the management team felt it was essential that people had a ‘voice’ in who was recruited. Recruitment checks were carried out to ensure suitable staff were employed to work at the service.

The home had an aim to promote people's quality of life by providing positive opportunities for people to live life to the full. People were encouraged to maintain and develop interests which were important to them and the provider had established very strong links with the local community and hosted numerous events which had benefitted the people who lived at the service.

The providers believed that they needed to be part of and support their local community, and were keen to be involved in local projects. The local parent and toddler group held sessions at the service, the service hosted a garden party to which the community was invited as well as regular coffee mornings to raise money for charity. This demonstrated that the provider was committed to improve not just the lives of people living in their home but in the wider community and they were trying to positively influence and change the whole care sector in their area.

There were extremely effective quality assurance systems in place to make sure that any areas for improvement were identified and addressed. The registered provider was visible in the service and regularly observed and talked with people to check if they were happy and safe living at Porthgwara Nursing home. The service had a monthly Residents Association which fed into the managers meetings. This meant people were able to contribute ideas and suggestions and were fully involved in how the service was run.

Ends

For further information, please contact John Scott, Regional Engagement Manager on 077898 75809.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.