The Care Quality Commission has rated the care being provided by Home Instead Senior Care, Ormskirk, Lancashire to be Outstanding after an inspection in September and October this year.
The service is operated by Bishops Senior Care Limited and is a franchise of the Home Instead group. The service provides personal care to people in their own homes, at the time of the inspection 50 people were being supported with personal care by the service.
It is the second time Home Instead Senior Care has been rated Outstanding overall. At the latest inspection the service maintained its Outstanding rating for services that are effective, caring and responsive, well-led services improved to Outstanding. Safe service was rated Good.
Read the full inspection report.
Debbie Westhead – Deputy Chief Inspector of Adult Social Care said:
“This service has continued to provide an Outstanding level of care but we saw significant improvements in the way it was led. We found the service was still delivering a holistic approach to care, focusing not just on people’s physical and mental health needs, but their desire for social interaction and improved independence.
“Their work was obviously well received because we heard nothing but positive feedback when we talked to the people, and their relatives, being supported. Staff told us they felt supported by the provider and their efforts were recognised and rewarded. We saw there was a positive learning culture embedded and people almost always saw the same carer, helping to ensure the continuity of their care.
“We also saw some great work the provider was doing in the community, to share awareness of dementia and create a strong presence in the local area. They were active in working with other healthcare professionals and community groups in developing future employment opportunities, supporting the care provision for future generations.
“A well-deserved second Outstanding rating, congratulations to everyone at Home Instead Senior Care.
ENDS
For further information please contact CQC Regional Engagement Officer Mark Humphreys mark.humphreys@cqc.org.uk 01912011675
Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.
Their work was obviously well received because we heard nothing but positive feedback when we talked to the people, and their relatives, being supported.
Debbie Westhead, Deputy Chief Inspector of Adult Social Care