Nottinghamshire GP surgery is rated as Outstanding by the Care Quality Commission

The Care Quality Commission has found the quality of care provided by NEMS Platform One Practice, Nottinghamshire to be Outstanding following an inspection carried out in June.

Inspectors found that the practice was providing an innovative, caring, effective, responsive and well-led service that meets the needs of the population it serves

A full report of the inspection has now been published.

Under CQC’s new programme of inspections, all England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The report on NEMS Platform One Practice highlights a number of areas of outstanding practice, including:

• The services were tailored to meet people’s individual needs and delivered in a way to ensure flexibility, choice and continuity of care. The staff team worked collaboratively with other services to meet patients’ needs, and support vulnerable individuals.
• The practice had a highly motivated and committed staff team who worked well together. Staff were actively supported to continually develop their knowledge and skills to ensure the delivery of high quality care.
• The practice was a training practice for medical students and nurses. One of the GPs was the lead for clinical education and medical student teaching.
• Patients told us that they were involved in decisions and had agreed to their care and treatment. They also said that they had the opportunity to ask questions and felt listened to.
• Feedback from patients was consistently positive about the care and the way staff treat them. They described the staff as friendly, helpful and caring, and said that they were treated with kindness, dignity and respect. They also said that they felt listened to. Importantly, patients said they felt the practice offered an exceptional caring service

Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said:

“The practice was outstanding at providing services for people with long term conditions and people in vulnerable circumstances. The practice was assessed outstanding at providing services for all six population groups in the report. They were especially outstanding for people whose circumstances may make them vulnerable and people experiencing poor mental health”.

“Feedback from patients and clinical teams was excellent and staff went above and beyond their level of duty to care for patients. The practice also had a positive working atmosphere and was committed to continuing to improve services for its patients”.

“The practice had a highly motivated and committed staff team to enable them to deliver well-led services. All staff we spoke with said they were proud of the organisation as a place to work. There was a very open, positive and supportive culture. This was evident by the response to incidents, significant events and complaints”.

“All of this hard work pays off in making a real difference to patients – which is why we have found this practice to be Outstanding.”

Ends

For further information, please contact Jade Quittenton, Regional Engagement Officer on 0191 2333649

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