Nottinghamshire GP surgery is rated as Outstanding by the Care Quality Commission.

The Care Quality Commission has found the quality of care provided by The Calverton Practice, Nottinghamshire to be Outstanding following an inspection carried out in January.

Inspectors found that the practice was providing an innovative, caring, effective, responsive and well-led service that meets the needs of the population it serves.

A full report of the inspection has now been published.

Under CQC’s new programme of inspections, all England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The report on The Calverton Practice highlights a number of areas of outstanding practice, including:   

• The practice ran a tier 4 anticoagulant service overseen by the practice pharmacist which including providing services to all housebound patients by appropriately trained Heath Care assistants. This service was not routinely available in other practices within the CCG area.
• The practice employed a practice pharmacist who was also trained as an independent prescriber. The pharmacist offered clinics which were tailored to meet the needs of patients with complex conditions. This service was available to all registered patients. The practice was able to demonstrate very effective prescribing rates in terms of hypnotic usage, anti-inflammatory medication and antibiotic prescribing compared to the national average as a result of continuous quality improvement.
• The practice ran a morning walk in service for minor illness led by appropriately trained practice nurses. The practice was able to demonstrate lower accident and emergency (A&E) attendance rates than the average for the locality.

Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said:

“The practice vision and values included having an open culture and offering a friendly, caring good quality service that was accessible to all patients and met their healthcare needs”.

“Feedback from patients and clinical teams was excellent and staff went above and beyond their level of duty to care for patients. The practice also had a positive working atmosphere and was committed to continuing to improve services for its patients”.

“The practice had a highly motivated and committed staff team to enable them to deliver well-led services. All staff we spoke with said they were proud of the organisation as a place to work. There was a very open, positive and supportive culture. This was evident by the response to incidents, significant events and complaints”.

All of this hard work pays off in making a real difference to patients – which is why we have found this practice to be Outstanding.”

Ends

For further information, please contact Jade Quittenton, Regional Engagement Officer on 0191 2333649

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