England’s Chief Inspector of Hospitals has rated Nottingham CityCare Partnership as Outstanding following an inspection by the Care Quality Commission.
CQC carried out an announced inspection between 28 November and 1 December 2016. An unannounced inspection of the service’s urgent care centre was carried out on 7 December 2016.
Nottingham CityCare Partnership is a community social enterprise caring for patients across a wide range of services, in home settings or close to home in community settings such as health centres, schools and GP surgeries and in an urgent care centre. It covers the city of Nottingham and also provides a school age immunisations programme in the city of Derby.
The service was rated as Outstanding for whether its services were caring and well-led and Good for whether its services were safe, responsive and effective.
CQC’s Chief Inspector of Hospitals, Professor Sir Mike Richards, said:
“I am delighted to announce that Nottingham CityCare Partnership has been rated as Outstanding.
“The organisation is an important one to patients across Nottingham; providing a wide range of services from urgent care, children’s services right through to end of life care.
“Feedback from patients, relatives, carers, children, young people and their families was consistently positive about the service they had received from CityCare staff.
“The organisation had a strong focus on quality and safety and providing services that met the local needs of patients. Throughout the inspection we saw how patient safety was at the forefront of the agenda.
“The urgent care centre in particular was providing a responsive service. Between July and November 2016 it met targets in respect of patients being seen and having their treatment completed within four hours.
“In the end of life care service, emotional support was provided to patients and their families through a variety of services, including the end of life care team and in more complex cases, the Macmillan team. Bereavement support was also provided through a local day hospice and organisations from the voluntary sector.
“The hard work of staff across the organisation is exemplary and making a real difference to patients across Nottingham and Derby.
“We did, however, find some areas where improvements were needed. Our inspectors will return at a later date to check on the progress of these areas”.
The full report is published today.
The report highlights several areas of good and outstanding practice, including:
- The end of life service had three virtual hospice beds within the provider’s nursing home. This enabled patients to access respite care 24 hours a day, seven days a week.
- Nottingham CityCare Partnership along with Nottingham City CCG and Nottingham City Council had won the Health Service Journal ‘Improved Partnerships between health and local government’ award in November 2016.
- Teams were supportive of each other and aware of the emotional stress of working in end of life care. The Macmillan support team had a ‘sparkling moments’ book, in which they recorded their positive experiences of palliative and end of life care.
- In the NHS urgent care centre the medical director had developed an application which allowed staff to review an anonymised patient record, reflect on the notes and automatically produced a scoring system to highlight areas of good practice. This provided clinical staff with an effective way to self and peer review their decision making, treatment plans and record keeping.
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The hard work of staff across the organisation is exemplary and making a real difference to patients across Nottingham and Derby.
Professor Sir Mike Richards, Chief Inspector of Hospitals