A domiciliary care service based in the London Borough of Newham has been rated as Outstanding overall by the Care Quality Commission.
East Living - Domiciliary Care Service in Stratford, east London, was rated as Outstanding for being effective and well-led. It was rated as Good for being safe, caring and responsible following an inspection in December 2017.
East Living, which is run by L&Q Living Limited, provides care and support to people living in four supported living settings, so that they can live in their own home as independently as possible.
People who used East Living, their relatives and healthcare professionals, were positive about the service people received, which specialised in supporting adults with behavioural problems.
Staff used innovative and pioneering technology in order to support people to live fulfilling lives. They had an excellent understanding of managing risks and supported people that had previously challenged services to reach their full potential.
CQC inspectors saw that people were supported to adapt their environment and developed to promote their independence. People had access to a wide variety of activities within the community.
People's cultural and religious needs were respected when planning and delivering care. Discussions with staff members showed that they respected people's sexual orientation so that lesbian, gay, bisexual, and transgender people could feel accepted and welcomed in the service.
The service had a complaints procedure in place and CQC found that complaints were investigated and where possible resolved to the satisfaction of the complainant.
Staff said the service had an open and inclusive atmosphere and managers were approachable. The service had various quality assurance and monitoring mechanisms in place so the voices of staff, people and their relatives were heard and acted on to shape the service.
Debbie Ivanova, CQC’s Deputy Chief Inspector of Adult Social Care, said:
“East Living - Domiciliary Care Service has proved to be success in achieving positive outcomes for people and its ability to develop best practice led it to being asked to share its ideas with other organisations that supported people with learning disabilities. This meant the service was being an excellent role model for other services too.”
You can read the report in full on our website.
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an excellent role model for other services
Debbie Ivanova, Deputy Chief Inspector for Adult Social Care