Lake and Orchard Care Centre is rated as Inadequate by CQC

The Care Quality Commission (CQC) has told Lake and Orchard Care Centre in Kelfield, York that it must make improvements or face enforcement action.

During an unannounced inspection in July and September 2014, inspectors found that the home was failing to provide care which was safe, effective, caring, responsive or well led. A full report of this inspection has been published on the CQC website this week.

Under CQC’s new programme of inspections, all adult social care services are being given a rating to help people choose care. Overall Lake and Orchard Care Centre has been rated as Inadequate.

CQC has issued the provider with warning notices setting deadlines for improvements in relation to care and welfare, assessing and monitoring of service quality, cleanliness and infection control, medicines management and staffing.

The report identifies a number of areas in which improvements are required:   

• Care and treatment was not planned and delivered in a way that ensured people's safety and welfare. Care plans were incomplete and did not always reflect people’s personal preferences.
• People were not protected from the risk of infection because people were not cared for in a clean, hygienic environment.
• There were not enough qualified, skilled and experienced staff to meet people's needs.
• People living at the home did not always receive their medicines at the times they needed them or in a safe way. In addition some medicines were not being stored at the correct temperature.
• The provider did not have an effective system in place to regularly assess and monitor the quality of service that people received
• The care home did not have suitable arrangements in place for obtaining the consent of people to the care and treatment provided for them. 
• People’s capacity to make decisions was not assessed in line with the requirements of the Mental Capacity Act 2005.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North said:

“We found that the care provided at Lake and Orchard Care Centre fell a long way short of what we expect services to provide. We have told them they must take action to resolve the issues we identified.

“The provider is failing to meet the basic needs and individual choices of the people living at Lake and Orchard Carer Centre. Many people living at the home do not have the ability to consent and the home has not ensured they were lawfully protected.

“We have made it clear that we will return to the home to check that the necessary improvements have been made.  If not - we will take further action to make sure that people living there receive care which is safe, effective, caring and responsive to their needs.”

Ends

For media enquiries, call the CQC press office on 020 7448 9401 during office hours or out of hours on 07789 876508. For general enquiries, call 03000 61 61 61.