The Care Quality Commission has found the quality of care provided by Omer Care in Codicote, Hertfordshire, to be Outstanding following an inspection in October.
Omer Care provides personal care to older adults living in their own houses and flats in the community. The service was last inspected in February 2016 and rated as Good at that time.
As a result of the most recent inspection, the rating for the service is now rated as Outstanding overall.
Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full inspection report has been published on CQC’s website: www.cqc.org.uk/location/1-403628290
Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Omer Care is rated Outstanding for caring and well-led, and Good for being safe, effective and responsive.
Jemima Burnage, CQC’s Head of Inspection for Adult Social Care in the central region said:
“Our inspection team was really impressed by the level of care and support offered to people at Omer Care.
“People and their relatives spoke highly the service was run and staff were extremely positive about Omer Care, and the service that they were able to deliver. They said staff were exceptionally kind and caring.
“The ethos of the service put people at the heart of all they did. The management team and care staff went beyond what was expected to ensure people felt valued and were well cared for. There were systems in place to ensure high standards were maintained and further developments strived for to continue to improve people's lives.
“The service was an active part of the community and staff took the time to get to know people. They were passionate about how they supported those in their care and people had friendships with staff, who sometimes popped in to people to see how they were outside of their usual visit times. People felt this improved their well-being.
“We found that people were always involved in their care, treated as individuals and they consistently received person-centred care and support. People were, at times, supported at the end of their lives and this was done in a way that promoted their dignity ensured they were pain free.
“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”
Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:
“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.
“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”
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