A care home in Hertfordshire has been rated as Outstanding, following an unannounced inspection by the Care Quality Commission (CQC).
CQC inspected Tremona Care Home in Watford in January 2019. The home provides care and support for up to 44 older people, some of whom live with dementia.
The service was last inspected in May 2016, when it received a Good rating.
January’s inspection found that residents benefitted from safe, effective, caring, responsive and well-led care.
A full inspection report has been published on CQC’s website: www.cqc.org.uk/location/1-1967453715
Under CQC’s programme of inspections, all adult social care services are given a rating according to whether they are safe, effective, caring, responsive and well-led. Tremona Care Home has been given an overall rating of Outstanding. It is rated Good for being safe, effective and caring. It is rated Outstanding for being responsive and well-led.
Maggie Hannelly, CQC Head of Inspection for Adult Social Care in the central region, said:
“Our inspection team was very impressed by the level of care and support offered at Tremona Care Home.
“People living at the home benefitted from care delivered by knowledgeable and committed staff. Staff managed people’s individual medical conditions effectively, helping residents live healthy and fulfilled lives. Medicines were managed safely and staff had received training in topics specific to people's needs such as Parkinson's, diabetes and stoma care.
“People were empowered to make choices for themselves, enabling them to take on levels of independence they felt comfortable with. They were supported to get up and go to bed at times that suited them, and meal times could be fitted in around their preferences.
“Inspectors found the home offered people a range of fulfilling activities. In addition to providing books and newspapers, the home had hosted a cheese and wine evening as well as an art exhibition. Inspectors also saw that the home had a real commitment to celebrating equality and diversity. It had organised events for Hanukah and Christmas, as well as International Women’s Day and Pride.
“The home worked creatively to develop a good relationship with the local community. The public were welcomed to events at the home, such as themed coffee mornings, which were advertised around the town. These events benefitted residents by reducing social isolation and benefitted the wider public by raising awareness of dementia.
“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”
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