The Care Quality Commission (CQC) has told The Grange Care Centre in Southall, Middlesex that it must make improvements or face further enforcement action.
During an unannounced inspection in November 2014, inspectors found that they were failing to provide care which was safe, effective, responsive or well led. As a result of the inspection, the provider was issued with one warning notice.
A full report of this inspection has been published on the CQC website this week.
Under CQC’s new programme of inspections, all adult social care services are being given a rating to help people choose care. Overall, The Grange Care Centre has been rated as Inadequate.
Inspectors identified a number of areas in which improvements were required, including:
- Inadequate management of medicines.
- Lack of understanding from some staff about safeguarding and whistleblowing procedures.
- Shortfalls in risk management for individuals so areas of risk had not always been identified.
- Lack of staff training and support were identified and staff did not always have the skills and knowledge to meet people’s needs.
- There were issues with staff shortages. Staffing levels had regularly fallen below those assessed as being required to meet people’s needs.
- No training around the mental capacity act or how to identify and use deprivation of liberty safeguards.
Sally Warren, Deputy Chief Inspector of Adult Social Care in London said:
“We found that people at this service were not safe, medicines were not being given as prescribed and inspectors noted that that there were not enough staff on duty to properly look after people at the home. We have told the provider that they must take action to resolve the issues we have identified.
“It is unacceptable that people living at The Grange Care Centre were not receiving care which was safe, effective, responsive to their needs or well led, although we noted that most staff were caring.
“We will return in due course to check whether the required improvements have been made – and will take further action if they have not.”
Ends
For further information please contact CQC Regional Communications Officer James Hedges on: 07789 925481. Alternatively, the CQC press office can be contacted on 0207 448 9401 or out of hours on 07789 876508.
It is unacceptable that people living at The Grange Care Centre were not receiving care which was safe, effective, responsive to their needs or well led, although we noted that most staff were caring.
Sally Warren, Deputy Chief Inspector of Adult Social Care in London