The Care Quality Commission (CQC) has found the quality of care provided by Mythe Medical Practice in Tewkesbury, Gloucestershire, to be Outstanding following an inspection in November 2016.
Inspectors rated the care at Mythe Medical Practice Outstanding for being effective, responsive to people’s needs and well-led, and Good for being safe and caring.
Professor Steve Field, Chief Inspector of General Practice, said:
“I am delighted to highlight the exceptional service at Mythe Medical Practice. People are entitled to services which provide safe, effective, compassionate and high quality care. The GPs and staff at this practice have demonstrated a real commitment to their patients.
“All of this hard work and dedication pays off in making a real difference to their patients, which is why we have found the practice to be Outstanding. I hope other practices will see this service as a model for excellent care.”
Ruth Rankine, Deputy Chief Inspector of General Practice in the South Region, said:
“Mythe Medical Practice is providing an exceptional service and is a real asset to the people living in this part of Gloucestershire.
“The practice provided excellent care which was tailored to meet individual patients’ needs. They were innovative in their approach to design services that not only met patients’ needs but also pro-actively delivered targeted services. This was underpinned by the provider’s clear vision to deliver high quality care and promote good outcomes for patients.
“This is an excellent example of what outstanding care looks like.”
The report highlights a number of areas of outstanding practice, including:
- The practice used a new innovative model of care to manage non urgent paediatric referrals. Multi-agency team meetings were planned on a monthly basis to organise children’s care. This opened up access to specialist care for patients within a shorter time frame, and contributed to reduction in inappropriate referrals.
- There was a holistic view of care. A pathway toolkit called the ‘Big Six’ had been designed to ensure clinicians offered appropriate and high quality emergency care for children. The pathway had been adopted by the local commissioning groups both locally and nationally.
- Mythe Medical Practice had been recognised as being one of the ten exemplar practices in England for supporting carers. A carers group had been developed to meet monthly to provide support and learning, and the group worked with the patient participation group to improve patient care.
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They were innovative in their approach to design services that not only met patients’ needs but also pro-actively delivered targeted services.
Ruth Rankine, Deputy Chief Inspector of General Practice