A London borough of Newham practice has been rated Inadequate overall by the Care Quality Commission. Previously it was rated as Good.
Boleyn Road Practice, which looks after more than 6,500 patients, was rated Inadequate for being safe, caring, responsive and well-led. It was rated Requires Improvement for being effective, following the inspection in July 2018.
There were fundamental and significant concerns regarding governance and leadership and management capability.
Inspectors found that staff safety training, medicines management, premises and equipment safety, cervical screening and management oversight all needed to improve.
Staff had not always and treated patients with compassion, kindness, dignity and respect.
Patients were not always able to access care when they needed it.
Areas where the practice must now make improvements include:
- Ensuring that all patients are treated with dignity and respect.
- Ensuring care and treatment is provided in a safe way to patients.
- Ensuring that equipment and the premises are fit for use.
- Ensuring good governance in accordance with the fundamental standards of care.
- Ensuring staff receive the appropriate support, training, professional development, supervision and appraisal necessary to enable them to carry out their duties.
Professor Ursula Gallagher, CQC Deputy Chief Inspector of GP Practices, said:
“I am very concerned by what we have found at the Boleyn Road practice that means that patients are not receiving the safe, high quality care they have the right to expect. As a result of being rated inadequate we will be placing the practice in special measure and monitoring it closely to ensure that it is able to demonstrate the necessary improvements.”
I am very concerned by what we have found at the Boleyn Road practice
Professor Ursula Gallagher, CQC Deputy Chief Inspector of GP Practices