The Care Quality Commission has found the quality of care provided by Manor Lodge in Chelmsford, Essex, to be Outstanding following an inspection in September.
Manor Lodge provides accommodation, personal care and nursing for up to 120 people, some of whom may be living with dementia.
Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full inspection report has been published on CQC’s website: www.cqc.org.uk/location/1-139859014
Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Manor Lodge is rated Outstanding for being caring and well-led, and Good for being safe, responsive and effective.
Maggie Hannelly, CQC’s Head of Inspection for Adult Social Care in the central region said:
“Our inspection team was really impressed by the level of care and support offered to people who live at Manor Lodge.
“Staff created a homely environment and treated people like family with dignity and respect. They were passionate about providing individual care to people that added value to their lives.
“The service had a vision to provide outstanding care. There was an inclusive culture at the home where residents and their relatives were always listened to.
“Throughout the inspection we saw the positive relationships that had formed between staff and people. People and relatives repeatedly told us how caring and kind the staff were.
“A relative told us, "My relative is absolutely safe, they are much happier in themselves, and I have never felt better about a place, it is excellent."
“There was a strong governance framework and the service worked towards making continuous improvements, by following research and using innovative ideas.
“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”
Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:
“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.
“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”
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