The Care Quality Commission has found the quality of care provided by Frank Foster House in Theydoin Bois, Essex, to be Outstanding following an inspection in March.
Frank Foster House provides care for up to 80 people including people living with dementia.
Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full inspection report has been published on our website.
Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Frank Foster House is rated Outstanding for being caring and well-led, and Good for being responsive, safe and effective.
Jemima Burnage, CQC’s Head of Inspection for Adult Social Care in the central region said:
“Our inspection team was really impressed by the level of care and support offered to people at Frank Foster House, which we found gave them an enhanced sense of quality of life and well-being.
“During our inspection, we found exceptional standards of care. A committed and well-trained group of staff who demonstrated the right values and attributes provided this. Inspectors observed staff supporting people in a kind and caring manner.
“Staff took account of people's individual needs and preferences and people were encouraged to be involved in making decisions about their care. Staff were highly motivated to provide people with person-centred care, which empowered them and enriched their lives. At all times staff demonstrated empathy and understanding of each person's individual needs.
“People, family members, staff and visiting professionals spoke very highly about the registered manager and the leadership of the home stating they were approachable, caring and very responsive to people and staff needs.
“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”
Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:
“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.
“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”
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During our inspection, we found exceptional standards of care
Jemima Burnage, CQC’s Head of Inspection for Adult Social Care in the central region