The Care Quality Commission has found the quality of care provided by Crowstone House, Westcliff-on-Sea, Essex, to be Outstanding following an inspection in November.
Crowstone House provides accommodation and care for up to 54 older people, some of who may have dementia, a physical disability, or a sensory impairment. There were 48 people living in the service when we inspected.
Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care.
A full inspection report has been published on our website.
Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Crowstone House is rated Outstanding overall as well as for being caring, responsive and well-led, and Good for being safe and effective.
Jemima Burnage, CQC’s Head of Inspection for Adult Social Care in the central region, said:
“Our inspection team was really impressed by the level of care and support offered to people at Crowstone House."
“People were consistently cared for by kind, caring, respectful and compassionate staff. They told us they felt they mattered and that staff always listened to them, helping them in any way they could. Staff were passionate about their role and had an exceptionally good knowledge about the people they cared for.
“Residents and their relatives said staff, 'went the extra mile' to ensure people had the most pleasant experience of care - care that was personalised and tailored to meet people’s individual needs.
“Families were able to share meals with residents if they wished and people could use technology, such as mobile phones and email. Where people had never used technology before, the service supported them to learn and link with their families, which increased their wellbeing.
“There were plenty of staff to ensure people's needs were met, staff knew people well, were well trained and demonstrated the skills, knowledge and experience to care for people effectively. Where people found it difficult to communicate their needs, staff used a variety of methods of communicating with them to ensure their needs were met.
“It was clear throughout our inspection and from the many people, including relatives and care professionals, we spoke with that the service was run for the people it cared for. All the processes and systems in the service supported an inclusive person centred culture that allowed people to access their community, live full lives and engage with each other, their relatives and staff.
“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”
Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:
“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements."
“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”
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Our inspection team was really impressed by the level of care and support offered to people at Crowstone House
Jemima Burnage, CQC’s Head of Inspection for Adult Social Care in the central region