Keats Surgery in Edmonton has been rated Inadequate overall by the Care Quality Commission (CQC) and placed into special measures.
The surgery was rated Inadequate for being safe, effective and well-led. It was rated Requires Improvement for being caring and responsive, following the inspection in February 2012.
Special measures will give people who use the service the reassurance that the care they get should improve.
During the COVID-19 pandemic, CQC’s immediate focus will be on supporting providers to keep people safe during a period of unprecedented pressure. We will continue to collect insight and intelligence about the quality of care from our existing data sources, providers, healthcare staff, stakeholders, and the public, and will work closely with NHS England and the Royal College of General Practitioners to ensure additional support is in place where needed.
CQC will be listening to what people are saying about services during this time to help us detect any changes in care. Although we are not conducting routine inspections during the COVID-19 pandemic, if we have evidence that people are at immediate risk of harm, we can and will take action to ensure that people are being kept safe. People can give feedback to CQC via the details below.
- Telephone - 03000 616161
- Give feedback on care webform (www.cqc.org.uk/give-feedback-on-care)
A CQC spokesman said: “Our immediate focus will be on supporting the service to keep people safe during the Covid-19 pandemic.”
You can read the inspection report in full when it is published on website at www.cqc.org.uk/location/1-510009314
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For media enquiries, contact Ray Cooling, Regional Engagement Manager (London), on 07341 739176 or call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here www.cqc.org.uk/media/our-media-office. (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.