Dr Yousef Rashid’s practice in Barking has been rated Inadequate overall by the Care Quality Commission and placed in special measures.
The practice, based in the Orchards Health and Family Centre in Gasgoine Road, Barking, was rated Inadequate for being safe, effective and well-led. It was rated Requires Improvement for being responsive and Good for being caring, following the inspection in January 2019.
Also known as the Shifa Medical Practice, it was previously rated as Requires Improvement overall. Our key findings in this latest inspection revealed the practise had still failed to carry out Disclosure and baring (DBS) checks on staff that acted as chaperones.
Checks on medicines and related equipment stored in the practice were not carried out consistently to ensure that they remained safe and effective. Inspectors found some expired medical emergency equipment.
Verbal complaints were not formally recorded and CQC did not see evidence that they had been discussed with staff. The practice did not carry out formal, minuted staff meetings.
Areas where the practice must now improve include:
- Ensuring care and treatment is provided in a safe way to patients.
- Ensuring people employed at the practice have received appropriate training.
- Establishing effective system and processes to ensure good governance in accordance with the fundamental standards of care.
Areas where the practice should now improve include:
- Taking steps to develop and maintain care plans for patients with learning disabilities.
- Develop a process aimed at identifying patients with caring responsibilities to be able to provide appropriate support.
- Review staffing level at the practice.
- Consider developing a structure for minuted staff meetings to take place.
Head of Inspection for Primary Medical Services in London, Antony Hall, said: “The patients that use Dr Yousef Rashid’s practice are entitled to a reasonable standard of care. We have now placed the practice into special measures. Practices placed in special measures will give people who use the service the reassurance that the care they get should improve.
“We will inspect again within six months and expect to see considerable improvement otherwise we may have to take further enforcement action.”
You can read the inspection report in full when it is published on CQC’s website by clicking on www.cqc.org.uk/location/1-494257660
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