A Southall practice is now rated as Good overall by the Care Quality Commission and has been taken out of special measures.
Dr Naz Asghar’s surgery in the London borough of Ealing was rated Good for being safe, effective, caring, responsive and well-led, after the inspection in May 2018.
This inspection was to confirm that the practice had carried out its plan to meet the legal requirements in relation to the breaches in regulations that CQC identified in a previous inspection.
Inspectors found the practice now had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
The practice could demonstrate that the healthcare assistant had the knowledge and skills to carry out their clinical duties and there were detailed protocols in line with their role.
There was a focus on continuous learning and improvement at all levels of the organisation.
Staff involved and treated patients with compassion, kindness, dignity and respect.
Feedback from patients and comment cards showed patients found the appointment system easy to use and reported that they were able to access care when they
needed it.
There was a focus on continuous learning and improvement at all levels of the organisation.
However, there were some areas where the practice should make improvements:
- It should continue to improve uptake rates for cervical and bowel cancer screening.
- It should review and take appropriate action in improving access to nursing appointments outside of school hours.
Professor Ursula Gallagher, Deputy Chief Inspector, Primary Medical Services, said:
“It is always pleasing to tell patients that a practice has improved so much as to be now rated as Good.
“I recognise the work and the commitment of staff at Dr Naz Asghar’s practice and have confidence that they will wish to continue to improve the care they provide to patients.”
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It is always pleasing to tell patients that a practice has improved so much as to be now rated as Good.
Professor Ursula Gallagher, CQC Deputy Chief Inspector, Primary Medical Services