Dr Isis Neoman’s Brent practice is rated Inadequate by CQC

A Brent GP practice has been rated as Inadequate overall by the Care Quality Commission and has been placed into special measures.

Dr Isis Neoman’s practice - also known as St George’s Medical Centre - was rated Inadequate for being safe and well-led. It was rated Requires Improvement for being effective caring and responsive, following the inspection in November 2017.

The last time CQC inspected the practice, in March 2016, it was rated Requires Improvement overall.

This time inspectors found that the practice did not have adequate systems in place to keep patients safe and safeguarded from abuse.

Clinicians were not kept up to date with current evidence-based practice. Nor did the practice have adequate systems to supervise and monitor staff induction and training.

It did not actively seek patient views about their experience and quality of care and treatment. There were inadequate arrangements in place for patients requiring end of life care. It did not have a system for handling complaints and concerns.

The areas where the provider must make improvements as it is in breach of regulations are:

• It must ensure care and treatment is provided in a safe way to patients.
• It must establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.
• It must establish effective systems to ensure fit and proper persons are employed.

The areas where the provider should make improvements are:

• Establish a system of identifying and supporting carers.
• Advertise within the practice the provision of translation services for patients.
• Improve processes for making appointments.
• Consider improving communication with patients who have a hearing impairment and review the requirements of Accessible Information Standard (AIS) as per national guidelines.

Acting Deputy Chief Inspector of General Practice, Michele Golden said:

“I am saddened that this practice is a deteriorating service as this is not good for patients.

“We are placing this service in special measures. Services placed in special measures will be inspected again within six months. Special measures will give people who use the service the reassurance that the care they get should improve.”

You can read the supplementary report in full on our website.

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