The Care Quality Commission (CQC) has told Thomas Owen House in Dewsbury, West Yorkshire that it must make improvements or face further enforcement action.
During an unannounced inspection in July, inspectors found that the home was failing to provide care which was safe, effective, caring, responsive or well led. A full report of this inspection has been published on the CQC website today. Click here for more detials.
Under CQC’s new programme of inspections, all adult social care services are being given a rating to help people choose care. Overall Thomas Owen House has been rated as Inadequate.
CQC has issued the provider with three formal warning notices setting a deadline for improvements in relation to standards of safeguarding, staff training and support, and the assessment and monitoring of service quality. The report identifies a number of areas in which improvements are required:
- Inspectors found that people living in the home were being put at risk as the premises and equipment were not being maintained.
- Care plans did not always show the most up-to-date information about people’s needs, preferences and risks to their care.
- Choice and independence in accessing food and drink was not promoted and people’s nutrition and hydration needs were not always being met.
- Staff were not provided with sufficient training and supervision.
- People were not involved in any decision making about their care, and restrictions were placed on people which did not take into account the individual person’s capacity to make these decisions.
- There were no systems in place to monitor the quality of the service or to drive forward improvement.
Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North said:
“We found that the care provided at Thomas Owen House fell a long way short of what we expect services to provide. We have told the home they must take action to resolve the issues we identified.
"Although many people spoke positively about staff, and we saw some caring interactions between staff and people living in the home, the safety issues and the lack of involvement of people in their care needed urgent attention.
“We have made it clear that we will return to the home to check that the necessary improvements have been made. If not - we will take further action to make sure that people living there receive care which is safe, effective, caring and responsive to their needs.”
Ends
For media enquiries, call the CQC press office on 020 7448 9401 during office hours or out of hours on 07917 232 143.
For general enquiries, call 03000 61 61 61.
Find out more
Read reports from our checks on the standards at Thomas Owen House.