Devon GP surgeries rated Outstanding by the Care Quality Commission

The Care Quality Commission (CQC) has found the quality of care provided by Ipplepen Medical Practice and Kingskerswell Medical Practice in Devon to be Outstanding following an inspection in July 2016.

Inspectors rated the care at Ipplepen Medical Practice and Kingskerswell Medical Practice both Outstanding for being safe, effective, caring, responsive to people’s needs and well-led.

Professor Steve Field, Chief Inspector of General Practice said:

“I am delighted to highlight the exceptional service at both Ipplepen Medical Practice and Kingskerswell Medical Practice, people are entitled to services which provide safe, effective, compassionate and high quality care. The GPs and staff at both services have demonstrated a real commitment to their patients.

“All of this hard work and dedication pays off in making a real difference for their patients – which is why we have found both of the practices to be Outstanding. I hope other practices will see both of these services as models for excellent care.”

Ruth Rankine, Deputy Chief Inspector of General Practice in the South Region, said: “Ipplepen Medical Practice and Kingskerswell Medical Practice are providing an exceptional service and are a real asset to the people living in this part of Devon.

“Staff pro-actively sought opportunities to deliver high-quality care to everyone within the local community, with the aim of improving patient care. This was underpinned by the providers clear vision and strategy for both surgeries.” “These are both great examples of what outstanding care looks like.”

Both reports highlight a number of areas of outstanding practice, including:

• The practice treated patients and people within the wider community with compassion, care and respect. Staff volunteered at the local memory café, raised chartable funds for the local hospice, and worked with a homeless charity to give out food and toiletry parcels.
• The leadership recognised that the development of staff skills, knowledge, and roles were integral to delivering high-quality care.
• Staff were supported financially and given protected time to develop skills, or to access further education. This resulted in a happy, loyal and skilled workforce.
• The practice designed and implemented a creative range of patient-information leaflets, which were rolled out to 6 other local practices.
• Staff valued their relationships with patients, and worked effectively to build and maintain these relationships, patients of a newborn child were sent a letter of congratulations.

Ends

For further information please contact CQC Regional Engagement Officer Farrah Chandra on 07917 594 574 or, for media enquiries, call the press office on 020 7448 9401 during office hours.

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