An independent hospital in Matlock, specialising in care for women with a learning disability and complex mental health needs, has been rated good by the Care Quality Commission (CQC) following an inspection in March.
Cygnet Views in Matlock was previously rated inadequate and placed in special measures after a CQC inspection last June, so this updated rating is a significant improvement for the hospital and provides reassurance for those using the service and their families.
The latest inspection at Cygnet Views was carried out to assess whether sufficient improvements had been made to the care and treatment given to people, and as the service is now rated as good overall, it can leave special measures.
As well as being rated good overall, the hospital is rated as good for being safe, effective, caring, well-led and responsive to people’s needs.
Craig Howarth, CQC’s head of hospital inspection for mental health and community health services, said:
“I was very pleased with the level of improvement found at Cygnet Views and to see how well the service responded to CQC’s previous concerns, to ensure better treatment and care for people.
“Feedback from those using the service and their families was overwhelmingly positive, with their needs and wishes clearly the priority and central to the care they received.
“To move from inadequate to good is a very significant improvement and I look forward to seeing the hospital continue to build on the strong foundations it has developed in the past few months.”
The latest inspection found that people received kind and compassionate care, which focused on their aspirations and goals in life. Staff supported people in taking part in activities they enjoyed and encouraged them to pursue their interests, such as at the local college or arts centre. One person CQC spoke to said that they enjoyed going out for walks and could do so at any time.
People were supported in maintaining their own health and well-being through attending well-woman checks, cooking their own breakfast and learning about healthy alternatives. Those using the service were also encouraged to have control over their lives by making decisions about their care, while the open culture meant that they felt confident to raise concerns and complaints.
There was a strong culture of improvement and inclusivity at the service, which enhanced people’s quality of life and meant that staff felt valued and able to make suggestions about how to further progress the service.
Since the previous inspection, investment had been made into refurbishing the premises, including upgraded flooring and lighting to make it safer and easier for people to see, particularly in corridors.
The numbers of staff who had completed mandatory training had increased, and improvements had been made to safeguarding, resulting in a safer environment for staff and patients.
The service had access to the full range of medical specialists required to meet people’s needs and worked closely with other local health and care providers to fully support those in its care.
The full report is available on our website.
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