Derbyshire GP surgery is rated as Outstanding by the Care Quality Commission

The Care Quality Commission has found the quality of care provided by Oakwood Surgery in Oakwood, Derbyshire, to be Outstanding following an inspection in October.

Inspectors found that the practice was providing an innovative, caring, effective, responsive and well-led service that meets the needs of the population it serves. 

Oakwood Surgery is run by a partnership of eleven GPs and a practice manager. It provides primary medical services to approximately 4,100 patients.

A full report of the inspection has now been published and is available on CQC’s website.

Under CQC’s new programme of inspections, all England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.;

The report on Oakwood Surgery highlights a number of areas of outstanding practice, including:

• High importance was placed on education and empowering patients to self-manage their health, with a focus on long-term conditions. For example, patients with diabetes received a copy of their review form and test results prior to attending a review to enable them to be better informed and prepared.
• The practice was proactive in reaching out to patients who were reluctant to attend the surgery, including men. The practice ran a campaign in May 2015 promoting male health and wellbeing, which encouraged men to see a GP or nurse about any health issues. An additional 160 men attended he practice between May to August 2015 as a result.
• The practice actively engaged with young people and used innovative approaches to gather feedback from patients, which influenced practice development. For example, the young people on the patient participation group had looked at the practice’s website as to how appropriate and useful the information was for them. Changes were made to the website in response to their feedback.

Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said:

“It is clear Oakwood Surgery is providing an effective, responsive and well led service which is a real asset to the people living in this part of Derbyshire.

“Feedback from patients and clinical teams was excellent and staff went above and beyond their level of duty to care for patients. We observed a strong patient-centred culture.

“There were many positive examples of staff going the extra mile to provide a caring service. For example, staff had taken certain elderly patients home who were unwell, and who were unable to make their own way.

“Staff were motivated and inspired to offer kind and compassionate care. Staff helped patients who were anxious about their condition by chasing up lost or delayed hospital results on their behalf.

“All of this hard work pays off in making a real difference to patients – which is why we have found this practice to be Outstanding.”

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For further information, please contact Helen Gildersleeve, Regional Engagement Officer on 0191 2333379.

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